Shipping policy

Thank you for shopping with Dennis Wonnink. We are committed to delivering your electronics orders accurately, in good condition, and within a reasonable timeframe. The following Shipping Policy describes how orders move through our warehouse, how delivery is arranged, and what support is available if your parcel does not arrive as expected.

1. Order Processing Time

Every order begins processing within 1-5 business days, excluding weekends and holidays, after the order confirmation reaches our system. During this window, our staff prepares the item, packs it with suitable protective material and prints the shipping label. A higher order volume during promotions, flash sales or seasonal peaks may extend processing beyond the standard range. If a delay is expected to affect your delivery date, we will inform you by email rather than leaving you waiting. Business days follow the Dutch working calendar, so orders placed on a public holiday are handled on the next working day. You will receive a confirmation email at each key step so you always know where your order stands.

2. Shipping Rates and Delivery Estimates

At checkout, the shipping charge is calculated based on the parcel's weight, dimensions and the country it is being sent to, and the final amount is shown clearly before payment is completed. Estimated delivery times: Standard Shipping: 15 business days. Delivery times are estimates and may vary due to carrier delays, customs clearance, weather conditions, logistical constraints, local holidays or remote-area delivery routes. After the parcel leaves our hands, the actual transit time is controlled by the carrier and the destination postal service, so small deviations from the estimate are normal. We ask customers to place orders in advance when the item is needed for a specific date.

3. Shipment Confirmation and Order Tracking

A shipment confirmation email is sent to your registered email address as soon as your order leaves our warehouse, and it includes the tracking number together with the carrier's tracking link. Tracking details typically become available within 24-48 hours after shipment, because the parcel must first be scanned and registered by the carrier. It is normal for the tracking page to show no updates during this short period, and this does not indicate a problem. Once the tracking record goes live, you can monitor each checkpoint of the delivery until the parcel reaches your chosen address or pickup point. If the tracking page shows an unexpected status, feel free to contact us and we will help you interpret it.

4. Incorrect Address Disclaimer

Before finalizing your order, please review the shipping address carefully and confirm that the street, house number, postal code, city and country are all correct and complete. Dennis Wonnink is not responsible for orders delivered to incorrect or incomplete addresses provided by the customer, since the carrier delivers to the address exactly as entered at checkout. If a package is returned to us because of an address error, reshipping fees may apply before a new delivery can be arranged. If you notice an error right after ordering, contact us immediately and we will attempt to update the address only while the order is still in our warehouse.

5. Lost or Damaged Packages

Should your package go missing in transit, please contact us within 2 days of the expected delivery date so we can open an inquiry with the carrier and trace the parcel. If your order arrives damaged, with the outer box crushed, the item cracked, or accessories missing, please contact us within 24 hours of delivery and provide clear photos of the damaged product, the packaging and the shipping label. We will review the situation, cross-check our dispatch records, and work to resolve the issue as quickly as possible, whether by sending a replacement, arranging a reshipment or agreeing on another suitable solution with you.

6. Product Care and Usage Notice

Electronic devices should be operated, charged and stored according to the user manual supplied with each product. Keep your item away from heat, direct sunlight, humidity and liquids, and use only chargers and cables that are compatible with the device. Dennis Wonnink is not responsible for damage caused by improper charging, exposure to water, accidental drops, self-repair attempts, or misuse of the products. For routine care, wipe the casing with a dry soft cloth, avoid spraying liquids directly onto the device, and unplug the charger once the battery is full to maintain its long-term performance. Following these basic care steps helps keep your electronics working reliably for a longer time.

7. International Shipping and Customs Notice

For international shipments, customs duties, taxes or import fees may apply depending on the destination country's regulations. These charges are imposed by the local authorities, are the responsibility of the customer, and are not included in the product price or shipping cost shown at checkout. The exact amount depends on the product category, declared value and local tariff rules, and we have no way to calculate it in advance. If the customer declines to pay the customs fees or fails to collect the parcel, the shipment may be returned or abandoned, and we are unable to refund the original order value or the shipping fee.

8. Contact Information

If you have any questions regarding this Shipping Policy, your order status, tracking updates, a delayed parcel, a damaged delivery or a return request, please contact our support team and we will respond during working hours. To help us locate your order quickly, please include your order number, the product name and a short description of your concern in your message, and attach clear photos if the issue is related to the condition of the parcel. We reply to every customer inquiry in the order it is received and will work with you to reach a fair solution.
Company Name: Dennis Wonnink
Email: support@denniswonnink.shop
Phone: +31 6 32034460
Address: Maarten Lutherweg, 1185 AM Amstelveen, Netherlands